Welcome to Ghaseeli Laundry Pick-Up and Delivery Services. Your privacy is important to us, and we are committed to protecting the personal data you share with us.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use the Ghaseeli mobile application and related services in Saudi Arabia.

1. Information We Collect

When you use our services, we may collect the following types of personal data:

1.1 Information You Provide Directly:

• • • • Personal Details: Name and phone number.
      • Payment Information: Credit/debit card details or other payment-related information are processed securely by third-party payment providers (e.g., Amazon Payment Services). All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. If you make a payment for our services, the details you submit will be provided directly to our payment provider via a secured connection. Ghaseeli will not pass any debit/credit card details to third parties.
      • Address Information: Pickup and delivery addresses for laundry services.
      • Feedback & Support Requests: Information you provide when contacting customer support.

1.2 Information Collected Automatically:

• • • • Location Data: We collect real-time location when the app is in use for assigning pick-up and delivery requests.
      • Device Information: IP address, device type, operating system, and app version.
      • Usage Data: Pages visited, features used, and interactions within the app.

1.3 Information from Third Parties:

We may receive information from:

• • • • Payment processors: for transaction verification. However, we do not store or share credit/debit card information.
      • Laundromats: to confirm order status.
      • Pickup and Delivery Drivers: to track service fulfillment.

2. How We Use Your Information

We use your information for the following purposes:

• • To provide, manage, and improve our laundry pick-up and delivery services.
  • To process payments securely.
  • To send service updates, promotional offers, and important notifications.
  • To enhance user experience and provide personalized recommendations.
  • To ensure safety and compliance with Saudi Arabia’s legal and regulatory requirements.

3. Sharing of Information

We do not sell your data. However, we may share your information with:

• • Laundromats: to fulfill orders.
  • Pickup and Delivery Drivers: for secure transactions.
  • Law Enforcement & Authorities: if required by Saudi Arabian law.
  • Payment processors: for transaction verification. We do not store or share credit/debit card details with any third parties.

4. Data Retention & Security

We store your data securely and retain it only as long as necessary to provide our services. We use encryption and access controls to safeguard your personal data. However, Ghaseeli cannot guarantee the security of any information disclosed online.

5. Your Rights

As a user in Saudi Arabia, you have the right to:

• • Access, correct, or delete your personal information.
  • Opt-out of marketing communications.
  • Request restriction on certain processing activities.

6. Third-Party Links and Advertising

Ghaseeli is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information they collect.

Some advertisements you see on the app or site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on our app or other websites, through cookies, web beacons, and other technologies to understand your interests and deliver advertisements tailored to you. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes via app notifications or email.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the use of your personal information, please contact us at:

Email: [email protected]

RAYC3998, 3998 Anas Ibn Malik Rd, 6622, Al Yasmeen District, Riyadh 13326, Saudi Arabia

Customer Service Hours: 9:00 AM – 5:00 PM (SAST), Monday to Thursday.